New Delhi: Tate-owned Air India received a score of 7.4 out of 10 and was ranked fourth in the latest survey of airlines with poor business class.
Bounce, a UK-based agency, ranked the world's airlines based on factors such as cabin and seat comfort, in-flight service, entertainment and perks to reveal the world's worst airlines for business class travellers.
According to the ranking, Air India secured 7.4 out of 10 points and ranked fourth among the airlines in the world with the worst business class. EgyptAir (5.71), Copa Airlines (6.71) and Kuwait Airways (seven) were the top three airlines with the worst business class on their flights.
The survey pointed out that Air India's cabin seats are the biggest issue with business class performance. It received a rating of 6/10 for the cabin seats, while the rest of the services such as in-flight entertainment, dining, airport experience and beverages received a rating of 7/10.
This happens when an airline is in 'work in progress' mode, upgrading the product for all its aircraft types. The upgrade would mean new seats in all classes.
Air India is currently upgrading 40 aging Boeing 787s and 777s to the same standard, completely replacing the seats and entertainment systems, which is expected to start in July 2024, people familiar with the matter said. At the same time, it is also starting to upgrade 41 A320 aircraft.
The airline is also working with Hirsch Bedner Associates (HBA), a world-renowned hospitality interior design firm, to renovate the Air India lounges.
Bounce outlined the ranking methodology: “For each airline, we reviewed ratings from BusinessClass.com (a travel search engine), which gives each airline a score out of ten based on factors such as airport experience, in-cabin cuisine and seating. , beverages, service, entertainment and facilities… ratings were provided by averaging all seven points for each airline.”
The agency also ranked the best airline business class facilities. Singapore Airlines topped the list with a score of 9.57/10, followed by Qatar Airways (9.43) and Oman Air (9.29).
Airports were also ranked for business class service, with London Heathrow topping the rankings with 7.60/10. Qatar's Hamad International Airport took second place (7.09), and Germany's Munich Airport took third place (6.99).
third place, and Germany's Munich Airport (6.99) is in third place.
“Alcohol scholar. Hardcore tv junkie. Wannabe bacon enthusiast. Twitter fanatic. Subtly charming travel guru. Pop culture specialist.”